Account & Data Deletion

Last Updated: September 2026

At Playsenger, we respect your privacy and provide transparent, effortless control over your data. In accordance with Google Play and Apple App Store policies, this page explains how you can request the permanent deletion of your Playsenger account and associated personal data.

1. Application & Developer Identification

This policy applies to the mobile application Playsenger and services provided under developer entity Playsenger.

2. How to Request Account Deletion

You can delete your account using either of the two methods below:

Method A: Inside the Playsenger Mobile App (Immediate)

If you have the app installed on your Android or iOS device:

  1. Open the Playsenger app and ensure you are logged in.
  2. Navigate to your profile or tap the Settings (Ayarlar) icon.
  3. Scroll down to the account section and tap "Delete Account" (Hesabı Sil).
  4. Confirm the deletion prompt.

Your authentication record, profile, and active data will be purged immediately without delay.

Method B: Via Email / Web Request (Without App Access)

If you have uninstalled the app or cannot access your device:

  1. Send an email to our official support address: support@playsenger.com
  2. Use the subject line: Account Deletion Request - Playsenger
  3. Send the request from the email address registered with your Playsenger account, and mention your username or User ID (UID).

Our support team will verify your identity to prevent unauthorized deletion and permanently process your request within 30 days.

3. Types of Data That Will Be Permanently Deleted

Upon processing an account deletion request, the following data is permanently purged from our active databases and servers:

  • User Account Information: User ID (UID), username, email address, profile photo/avatar, and authentication credentials.
  • Challenge & Game Data: All mini-game challenges you created, puzzle states, locked secrets, and game configurations.
  • Messages & Media: Incoming message lists, sent challenge links, and associated encrypted media assets stored in cloud storage.
  • Social & Privacy Relations: Blocked user lists, active match tokens, and device registration identifiers.

4. Data Types Retained and Retention Periods

Under certain strict legal and security requirements, limited data may be retained for specific durations before being completely erased:

  • Trust & Safety / Abuse Prevention: If an account has been reported or flagged for community guidelines violations (such as harmful content or harassment), moderation audit logs are retained in an anonymized format for up to 90 days to prevent recurrent platform abuse and protect community safety. After 90 days, these logs are automatically deleted.
  • Financial & Purchase Records: In-app purchases or subscriptions made through Google Play or Apple App Store are processed directly by Google/Apple. Transaction receipts are retained in accordance with statutory accounting and tax regulations governed by the app stores. Playsenger does not store raw credit card numbers.

5. Contact & Support

For any inquiries regarding data deletion or privacy, please reach out to:
Email: support@playsenger.com
Website: https://playsenger.com